Frequently Asked Questions

Everything you need to know about shopping with COOZO

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

COOZO accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

Are the products on COOZO covered by a warranty?

Most of our electronic and home goods come with a standard one-year manufacturer warranty. Please check the specific product description for individual warranty details.

How do I cancel or modify my order?

To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by visiting your account dashboard or contacting live support.